Customer Hero

Bruce Van Klaveren Xerox Global Services Business Manager, Phoenix, Ariz. Bruce has two main roles. He manages all new managed and global services business in his customer business unit (CBU) and is also responsible for all facilities management contracts. Bruce also works with managed services customers to identify any new services they could benefit from. Laurna Drake, Director IT Operations at Thunderbird - The Garvin School of International Management, in Glendale, Arizona, nominated Bruce as a customer hero. “Bruce has a history with Thunderbird that goes back further than my history here. He has taken the hits when things haven't gone so well with professionalism and honesty. I can always count on Bruce to tell me what can and cannot be done. “ This is Bruce’s first customer hero award. “I’ve handed them out to my sales people in the past and I always thought they were real nice, but when I got it, it meant the world to me,” says Bruce. “An award from a customer says more than any other award can say. Until you’re actually presented with one, you don’t realize how important it is. “I’ve won a lot of President’s Clubs and been a top performer for a lot of years, but honestly getting this kind of award from a customer means more to me than any other award I’ve received from Xerox.” Bruce really enjoys working with his customers. “The fun part of this job is going to see customers and helping them figure out solutions. Thunderbird had some issues we had to work through and it involved good times and bad. If you look at the team that manages the account, I’m the only one that’s been on it continuously for the last eight or nine years. The continuity means a lot.” Bruce Van Klaveren Honest. Professional. Capable. 21 years with Xerox. Bruce is married with tow daughters that are 17 and 21. Bruce is an avid golfer and runner and loves cigars and fine wine. “The old adage about ‘If it’s worth doing, it’s worth doing right,’ is what I believe in. It’s important to get back to customers. If you’re going to commit to helping them solve their problems, you have to do it 24/7. It can’t be 8 to 5 job and you can’t send someone else when it’s difficult. It’s important to be committed to the job and the customer and give it 100 percent day in and day out. Customers definitely know – they can tell when someone’s committed to their account or not.”